Frequently asked questions

What is your minimum order?

For the generic sacks, minimum will be 500 pieces.

For customized print, minimum will be 20000 pieces.

How are cylinder-making charges handled for new custom orders?

We require an upfront cylinder fee deposit. It will be fully refunded after your order is delivered and paid. After your first successful order, for all future customizations we charge no cylinder fee.

What do I need to request for a quotation?

Choose your preferred method:

  1. Visit us for instant quotes: Bringsamples to our office for on-site assessment by our sales.
  2. Email-requirements:Send design files and technical specifications to quotes@yourcompany.ph for fast turnaround.
What is the lead time for my order?

Production timelines vary by product type:

STOCK WOVEN SACKS (Generic DESIGNS):
 within 7 days after order confirmation.
Note: Requires available inventory

FIRST-TIME CUSTOM ORDERS (NEW DESIGNS):
30-45 days after design approval.
Includes: Artwork finalization + cylinder prep.

REPEAT CUSTOM ORDERS (EXISTING DESIGNS):
Approximately 10 days after order confirmation.

FOR OTHER PRODUCTS (e.g. non-woven bags, rice mill parts):
Contact us for timeline verification:

How can I track my order status and resolve issues?

Every new client receives a dedicated agent who will:

Povide real-time order updates and delivery ETAs

Handle quality complaints with immediate replacement/refund